First, I want to say that Michelle is so awesome, and we are so grateful! I'll admit, I was a little nervous about using Say It Once. I had always heard phenomenal things, but the cost made me blink my eyes a couple of times. I have a little chihuahua/rat terrier mix, and in all the research I've done looking for trainers, it was rare to see a little dog. Mostly I saw bigger breeds. Chihuahuas are notoriously stubborn, and I worried that he just wasn't going to learn anything. Enzo isn't bad, just has some anxiety and housebreaking issues. However, I wasn't learning anything on my own, and the group classes from the animal shelter were hard for us to attend due to Enzo's anxiety and fear of pretty much everything. So, I called and got on the waitlist. It took about a month for Say It Once to get us on the schedule, which I thought wasn't bad for an in-demand, in-house training session. Michelle came over, and started working with us right away! She confirmed that Enzo isn't a bad dog, and helped me work through some of his behaviors. She gave us some rules to follow that would help Enzo with his resource guarding behaviors and housebreaking issues. I really appreciated that she worked with Enzo and I to find what works for us, rather than some cookie-cutter version of dog training. Enzo is probably never going to be the best trained dog, and he still hates touching his butt to the ground in a recognizable "sit" but he's walking better, he's eating better, he has fewer accidents in the house. For a scared little dog, he's turned into quite a confident little man, and we are so grateful to Michelle for helping us make that happen!